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Delivery & returns

Mecmesin terms and conditions

This site is owned and operated by PPT Group UK Ltd trading as Mecmesin. You can review our full terms and conditions of sale at mecmesin.com/terms-and-conditions.

PPT Group is a family of brands that includes Alluris, James Heal, Lansmont, and Mecmesin.

How to contact us

You can contact us online, by phone and email, or in writing as below:

Office hours

Our regular office hours are 9am to 5pm, Monday to Friday, excluding UK bank holidays.

Company registration information

PPT Group UK Ltd is a company registered in England and Wales, company number 414668.

  • Registered office: Richmond Works, Lake View, Halifax, HX3 6EP, UK.
  • Mecmesin factory: Please see ‘How to contact us’ section above.

VAT registration number: GB 525 7385 29.

 

Frequently Asked Questions (FAQs)

How much will delivery cost?

Delivery costs, including postage, packaging, and insurance, are excluded from the price of the goods and will be added during checkout. VAT is also applicable where required.

When will my order be dispatched?

On receiving your order we aim to dispatch by the estimated date provided in the Sales Order Acknowledgement form. While we use our best efforts, we do not guarantee dispatch on that specific date unless explicitly agreed in writing. If dispatch is delayed due to force majeure (e.g., weather, strikes), we will extend the delivery time accordingly.

Instruments and accessories are commonly dispatched and delivered within 2 to 5 working days, subject to stock availability.

What happens if my items are damaged during delivery?

If your goods are damaged in transit, you must note this on the delivery receipt and file a claim with the transporter. We pack all items carefully and are not responsible for damage or loss that occurs during shipping. Keep all documentation as proof for your claim.

Can I return an item?

Returns are accepted only with prior written authorisation. You must contact us first to get instructions for returning the goods. Goods returned without authorisation will not be accepted.

Is there a restocking fee for returned items?

Yes, a restocking fee of 20% applies to items returned in their original condition and packaging. The minimum fee is £25 plus VAT per item. Return shipping is at your own expense.

Our restocking fee covers processing costs, that can include instrument (or component) verification and re-calibration as appropriate.

What if the product is faulty?

We guarantee that our goods are free from defects for 24 months. If you discover a defect within 7 days of receiving the product, notify us immediately in writing. You’ll need to return the defective product to us for inspection. If the product is indeed faulty, we will either repair or replace it at no cost to you.

How do I cancel my order?

You may cancel your order within 2 days of receiving a price revision or delivery time increase of more than 25%. If you cancel after acceptance, a cancellation charge based on the work done up to that point may apply.