Frequently Asked Questions (FAQs)

Welcome to the Mecmesin Store, where our customers in the USA and Canada can purchase the best in force and torque testing instrumentation online.

How secure is your ecommerce store?

Security is of paramount importance to Mecmesin and we have made this website as secure as possible, so that you can place your order with confidence.

We use the Stripe partner payment service provider, which is operated independently and securely.

Stripe is certified to PCI Service Provider 1, the most stringent level of certification available to the payments industry (Stripe: Security).

How do I pay for my product(s)?

When you are ready to pay for your products please click on Cart.

The click on the blue CHECKOUT button.

If you are a new customer you will be asked to register for a new account. If you are an existing customer please login to your account. You will be asked to enter your shipping and billing details, credit card number, expiry date and CSV number in our secure payment area.

We accept payment by MasterCard, Visa, American Express and Discover Network credit cards.

You will have the opportunity to review/amend your order before clicking the blue button to PAY AND COMPLETE PURCHASE.

The amount to be charged to your credit card will be checked and authorised immediately when you place your order.

Is sales tax applied?

Products sold over the internet by Mecmesin Corporation and shipped to destinations in the states of New York, Ohio, Utah and Virginia are subject to sales tax.

Where applicable the tax amount will be calculated and displayed in your order review, prior to completing checkout.

How is the delivery cost calculated?

Delivery of our products is via UPS courier service and the cost is dependent on the destination and the number of the product(s) selected.

If you require express shipping then please contact us directly, by phone or email.

Can I order for export?

Electronic products purchased via the Mecmesin Store for use outside the USA and Canadian domestic markets are not eligible for repair and calibration support services unless purchased with an Overseas Support Contract.

Overseas Support Contracts are only applicable to electronic products, eg Advanced Force Gauge (AFG).

Overseas Support Contracts can be purchased by contacting Mecmesin Corporation direct./p>

How secure is my personal information?

Mecmesin is committed to protecting your privacy on-line. For further information on privacy, please view our Privacy Policy.

Can I return my product(s)?

If for some reason you are unhappy with the product(s) you purchased, you may return them to us within 30 days of the date of delivery for a full refund upon inspection, subject to our Terms and Conditions.

How do I access technical support?

Mecmesin Corporation is committed to providing our customers with the highest level of on-going support and after sales service. We are happy to offer remote training and support on the use and care of the products purchased as needed for the life of the product.

We have a fully equipped climate-controlled laboratory and a team of experienced engineers who offer a quick and efficient calibration and repair service and can help you with your product or application related queries or problems.

Can I get my product(s) calibrated?

Prior to despatch all Mecmesin force and torque gauges are subjected to rigorous calibration routines, which test all operational parameters in our climate-controlled laboratory.

All calibrated gauges are supplied with Calibration Certificates traceable to UKAS (United Kingdom Accreditation Service) or most commonly for the US, NIST (National Institute of Standards and Technology).

Servicing and calibration

We recommend that your force and torque gauges are calibrated on a yearly basis, although calibration may be required more often depending on usage levels or company policy.

Options provided are:

  • Verification and adjustment (where necessary) of your test instrument at our Mecmesin USA facility in Sterling, VA. Usually within 2 - 4 business days after receipt of your instrument and a purchase order (PO).
  • Verification and adjustment (where necessary) of your test instrument by an ISO/IEC 17025 accredited laboratory - organised by Mecmesin Corporation. Usually within 10-2 business days after receipt of your instrument and a purchase order (PO).

A calibration certificate traceable to NIST standards is supplied with every calibration.

Our team of experienced engineers offer a comprehensive inspection, service and repair service, subject to our Terms and Conditions. Please note that electronic products purchased via the Mecmesin Store for use outside the USA and Canadian domestic markets, are not eligible for repair and calibration support services unless an Overseas Support Contract is purchased.

To find out pricing details and how to organise your calibration or repair, please contact us directly online enter details regarding the product you wish to repaired/calibrated.

How do I obtain an operating manual?

Operating manuals for individual products can be downloaded free of charge from our online Support Centre (Mecmesin | Help -

This is part of the drive by Mecmesin to more environmentally friendly by no longer supplying paper manuals.

What shipping methods are available?

Mecmesin use multiple shipping methods. Our standard shipping method for orders is UPS Ground.

How do I place an order?

Order online

You can order Mecmesin instruments online directly from Mecmesin Corporation in the USA.

Simply select the instrument(s) and specify the options you want, add them to your cart and follow the checkout instructions.

Online payment is by debit or credit card and will be processed through Stripe (US), a highly trusted online payment processor.

Our online instrument store service is only available within the USA and Canada. For orders or quotes from outside the USA and Canada please contact us online directly.

Get in touch

If you would like to place an order without a debit or credit card, you can contact us directly and we will discuss your options with you.

Do I need a Mecmesin account to place an order?

You can register a Mecmesin | Store customer account to complete an order during the checkout process.

Your details will be held securely, to enable secure payment processing and in line with our privacy policy.

How long will it take to get my order?

Orders are processed on receipt. Depending on stock level for the items within your order, orders will be dispatched within 1 working day using our standard shipping method.

If you selected an express shipping method during checkout, orders will be dispatched and delivery arranged within the express shipping timeframe (eg next day, 2 working days, etc).

If there are any issues with your order we will contact you immediately.

How do I track my order??

Once your order has been processed we will notify you with the appropriate tracking details on dispatch for the shipping method you chose during checkout.

How do I contact you?

If you prefer to purchase our products offline, or need further information, we're here to answer any questions you might have.

You can reach us directly by live chat, email or phone during normal working hours (9AM - 5PM, EST - Monday through Friday).

Here's our contact details